25% Off Sitewide + 2 FREE Pillows with a Queen, King, Cal King Mattress Purchase.
Use Promo Code BLACKFRIDAY25. Sale Ends 11/28/2021.

Frequently Asked Questions

General

Mattress toppers upgrade your sleep by adding an additional layer of pressure point relief. By design, they make a mattress softer, not firmer. Mattress toppers are not constructed to compensate for lack of comfort in a mattress that has body impressions or is sagging. Additionally, a topper conforms to the shape of the existing mattress, so it' not a solution to every problem.
Airing out a new mattress topper is not necessary for your health and well-being. All of our mattress toppers are made exclusively in the U.S.A. Our memory foam mattress toppers are CertiPUR-US certified, while our latex mattress toppers are rated as Oeko-Tex class 1 safe. While there may be a “new mattress” smell after unpacking, it should dissipate in about 24 hours.
Brooklyn Bedding offers a 3-year full replacement warranty on all mattress toppers, covering any defects in the material from normal usage. Any liquid spills or misuse of the product, however, will void the warranty.

Shipping & Returns

All Brooklyn Bedding mattresses and mattress toppers are proudly custom crafted in Phoenix, Arizona. Due to the ongoing impact of COVID-19, some of our sleep products may take longer than usual to produce. In addition, several carriers are experiencing delays in pick-up and shipping. We will send you a follow-up email with tracking information once your order has shipped. Please feel free to reach out to our customer service team at support@brooklynbedding.com if you have not received a shipping notification after 7 business days.

Please also note that receiving a tracking number indicates your purchase is in transit. Due to overwhelming transportation demands, arrival times may vary. Once your package has left our facility, you can check the status of your package by viewing the tracking information online, or contacting the carrier directly with questions or concerns.

We do not provide expedited shipping for mattress toppers at this time.
You can return your mattress topper for an exchange or full refund within 30 days from the date of delivery. If you need to return your mattress topper, simply package the merchandise and contact us at support@brooklynbedding.com with the package dimensions. (Brooklyn Bedding does not provide packaging for sleep accessories returns.) We will email a prepaid shipping label for a merchandise return at no charge to you. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
You can package the mattress topper in any box, then provide us with the dimensions at support@brooklynbedding.com. We will email a prepaid shipping label for a merchandise return at no charge to you. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
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