We’re Here and Ready to Help — Chat, Email, or Call
Instant Help with Live Chat
(Typical Response Time: 1 - 3 Minutes)
Human chat agents are available from
9 am - 8 pm ET, Monday to Friday and
10 am - 7 pm ET, Saturday & Sunday.
Response time may be longer if we are experiencing a high volume of inquiries. We appreciate your patience and understanding!
Quick Support with Phone Call
Limited phone support is available from
11 am - 8 pm ET, Monday to Friday and
11:30 am - 8 pm ET, Saturday & Sunday.
Give us a call at
Please note that we may be unavailable at times during these hours if we’re experiencing an especially high volume of calls. We appreciate your patience!
We're Closed
New Years Day | Fourth of July | Thanksgiving Day | Christmas Day
Contact Form and Email
(Typical Response Time: 1 Business Day)
Submit a request through our contact form below. We'll follow up via email as soon as possible.
Warranty claims
Please send an email to warranty@brooklynbedding.com to begin a warranty claim.
Please note: Emails not related to warranty claims will not be viewed in this inbox.
Returns
Please send an email to returns@brooklynbedding.com to begin a return.
Please note: Emails not related to returns will not be viewed in this inbox.
Text us
By submitting this form, you agree to receive recurring automated marketing text messages (e.g., AI content, cart reminders) and help messages from Mattress Topper at the number you provide. Consent is not a condition of purchase. We may share information with service providers per our Privacy Policy. Reply HELP for help, STOP to cancel. Message frequency varies. Message and data rates may apply. By submitting this form, you also agree to our Text Messaging Terms and Conditions, Terms of Use (including arbitration) and our Privacy Policy.