You can return your sleep accessories for an exchange or full refund within 30 days from the date of delivery. Accessories include but are not limited to: mattress toppers, pillows, sheet sets, mattress protectors. If you need to return sleep accessories, simply package the merchandise and contact us with the package dimensions. (Brooklyn Bedding does not provide packaging for sleep accessories returns.) We will email a prepaid shipping label for a merchandise return at no charge to you. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.

Please Note: No returns or exchanges will be offered on clearance items.

If during your 120-night sleep trial (which begins once your mattress has been delivered), you decide that you are not completely happy with your mattress and wish to purchase another Brooklyn Bedding mattress, we will help make this possible. 

You may either: (1) Place a return, then when you have received your refund, you may then place a new order on a different mattress model. Or: (2) You may place a return and immediately order a new mattress and wait (typically 3-4 business days) for the refund to be processed. Please note: there is a $99 return fee for all mattress returns. 

Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.

If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here. To get started with an online order, you can email us or call us —or you can begin the documentation process for a return by clicking here.

If you are interested in exchanging your mattress, please contact support@brooklynbedding.com for more information on our exchange policy.

Please Note: No returns or exchanges will be offered on clearance items.

Your payment was processed in USD currency with your bank handling the conversion rate to CAD. Any returns or cancellations of an order will also be processed with your bank handling the conversion rate—this time from CAD to USD. Since conversion rates change, the money that is refunded to your bank account may be different from the initial purchase price. We regret that we have no control over these conversion rates between the United States and Canada. We thank you for your understanding. 

• Make sure your mattress is not restricted—basically, there should be sufficient airflow to the mattress.
• If you are using a slatted foundation, make sure the slats are fully supported in the middle and are spaced no more than 3 inches apart.
• If you purchased semi-flexible slats they will have to be supported with an added non-flexible foundation, or what is called a bunkie board. You can tell if you have adequate support by looking at the slats—if they are bowed in any way they may have too much flex to provide the necessary support.
• If you are using a previous box spring from your old mattress, make sure it is not a wire semi-flexible foundation. Stand on the old box spring and observe if it bends. If you see any flex at all we highly recommend you replace your old box spring with a more solid foundation.

Please contact us with questions regarding your order, or your sleep experience by emailing us at support@brooklynbedding.com.